Order Processing, Shipping & Returns - Urbane Cyclist
Open 10 - 6 Mon - Fri & 11 - 6 Sat
Toronto's Best Bike Repair
Worker-Owned Since 1997

Order Processing, Shipping & Returns

By ordering an item via our website (www.ucycle.com) you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Order Processing

When you order an item you will receive an acknowledgement email confirming your submission. This email means we’re working on it, but your order has not yet been completed. Most orders will be ready for shipping/collection the same day they are placed, or in one business day. Please keep in mind that some items may require additional processing time. Once your order has been successfully processed, a confirmation email will be sent to you. 

In-store Collection

Click and Collect pickup is the fastest way to get your items! We will hold your items for a reasonable period of time. If you have a delay in picking up your order, let us know. Orders not collected within a reasonable timeframe will be returned to stock with the amount on your customer account as store credit only. For high price-point items (trainers, bikes, computers etc) you will be required to provide a copy of the confirmation email, valid photo identification and the purchasing credit card.


Canada Post: If your order is received on a business day before 3:00 PM it will generally be processed the same day. Shipments leave the store on Tuesdays and Fridays. 

Free Shipping:

Free Shipping is available on items before tax totaling $150 in Ontario and $250 in the rest of Canada.

Pricing And Availability

While we try and ensure that all details, descriptions, stock quantities and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we discover an error in the stock quantity available, or if a requested item goes out of stock we will contact you as soon as possible to advise you of this and provide alternative options where available. If we are unable to contact you in these instances we will treat the order as canceled.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, payment terms, or return policies.



Urbane Cyclist collects the following taxes depending on your province, for further information please visit Canada Revenue




13% (HST)


5% (GST only; the customer is responsible for any provincial sales tax)

British Columbia

5% GST

7% PST


5% (GST only; the customer is responsible for any provincial sales tax)


5% (GST only; the customer is responsible for any provincial sales tax)

New Brunswick

13% (HST)

Newfoundland & Labrador

13% (HST)

Northwest Territories

5% (GST only; the customer is responsible for any provincial sales tax)

Nova Scotia

15% (HST)


5% (GST only; the customer is responsible for any provincial sales tax)

Prince Edward Island

14% (HST)


5% (GST only; the customer is responsible for any provincial sales tax)


5% (GST only; the customer is responsible for any provincial sales tax)


Tire Shipping

Wire Bead Tires will be folded for shipping to ensure reasonable postage rates. If you wish to not have the tire folded, it can be shipped in a full size box and additional postage charges will apply. Please note this in the order notes and we will contact you with an updated shipping quote.

Bicycle Purchases

Urbane Cyclist ships some bikes through the webstore. Certain restrictions apply based on brand and territory. Sales on bicycles are final and bicycles are not eligible for returns.

By ordering a online you are agreeing to reserve a bicycle until the agreed upon collection date or shipping arrangement can be agreed upon. We want to ensure that you get a bike which is the right size for you and includes the right accessories to make your cycling life the best it can be.

Bike shipping includes the bike being assembled and tuned on premises here, re-boxed for shipping and delivered to you at flat rates. When ordering a bicycle online, it is wise to get in touch first so we can help you determine if it’s the best size for you. 

Once the order has been placed you will be contacted by an Urbane Cyclist staff member to confirm your order including any accessories required. Next, the bike will be booked in for assembly or prep and we will organize a timeline for delivery or pickup.  

Shipping rates of standard bikes by Province are listed below. Oversized bikes like Cargo bikes, electric bikes and mountain bikes may incur greater shipping fees. 


Flat Rate






















Gift Receipts

You can request a gift receipt in your package either along with a regular receipt or by itself in the comments box on the Checkout screen. Items which are returned with a Gift Receipt can only be used for store credit or exchange.


What Shipping Do We Offer?

We offer four different types of shipping depending on where you are located, all quoted times are business days only:

Canada Post Expedited: Local and Regional delivery of 1-3 business days, On-Time delivery guarantee, Tracking and Delivery confirmation, Liability coverage (up to $5,000) and Reference Number Tracking.

CanPar / Purolator: For larger items like bikes, trailers, frames etc. Delivery timeline depends on your location, but is usually 1-7 business days. Includes liability coverage (up to $5,000) and Reference Number Tracking.

Oversize Items

There is an additional processing and shipping charge on all oversized items such as frames, children's bikes, trailers, child seats, etc. If you are unsure whether an item has an oversize surcharge please contact [email protected]

Wheel Shipping

700c, 27" and 29 rim and wheel shipping charges are a $15 per wheel/rim in addition to carrier fees.

How Do We Calculate Our Shipping?

Canada Post Tracked Packet/Expedited Parcel: All packages have a minimum flat rate of CAD$20.00 for deliveries within the Continental U.S. plus CAD$0.14 for every additional ounce in weight (CAD$2.30 per Pound). We use either regular weight or IATA standard volumetric weight, whichever is greater.

Oversize Items

There is an additional CAD$10 processing and shipping charge on all oversized items such as wheels, frames, racks, children's bikes, trailers, child seats, etc. If you are unsure whether an item has an oversize surcharge please contact [email protected]

Duties And Taxes

Customers are responsible for any applicable duties, brokerage and taxes levied on orders delivered to the United States.


Payments made to Urbane Cyclist will be made in Canadian Dollars (CAD) at the point of sale, customers credit card/PayPal will be charged in whichever local currency applies at their current advertised exchange rate.

Return Policy


Returns and Exchanges are accepted on items in new condition (e.g. in a saleable condition, not damaged and in their original packaging) within 30 days with a receipt unless otherwise noted. Bicycles, helmets, cycling shorts, spokes, cables, tools, inner tubes and housing are considered final sale and are not accepted for Return or Exchange.

Items returned without their original packaging will be subject to a minimum 10% restocking fee.

Items purchased between November 15th and December 31st can be returned or exchanged within one month of our opening date in the next year. Sale items with a gift receipt can be exchanged or returned for store credit only.

Unwanted Items

If you change your mind and do not want the product anymore please contact us as soon as possible via phone or email. If the item falls under the parameters set out above you will be given a return authorisation (RMA) code. Once you have this code you can mail the items back to us (we recommend using a recorded mail service to ensure that the package gets back to us safely). Once we’ve received the items and it has been confirmed that they fall under the terms of our return policy you will be refunded. Please note we will only refund the item costs. Initial shipping charges will not be refunded.

Shipping/Processing Error

Although we attempt at all times to fulfil your order accurately mistakes do happen. If we have shipped an incorrect item please contact us as soon as possible via email. We will work with you to find the best resolution method.

Damaged Items

Occasionally items may be damaged in transit. If you receive a damaged item please contact us at the earliest opportunity. We will work with you to organise shipping back to ourselves. Please do not use any damaged items and please keep all packaging received as this will assist any claims procedure.

Warranty Policies

We honour any supplier guarantee; if an item you have acquired from Urbane Cyclist fails please contact us so that we can determine if the item falls under the manufacturer's guarantee.

Sale Items

All sale items are considered to be final sale and can only be returned if damaged or under the manufacturer's warranty

Special Orders

All Special Orders are considered to be final sale and can only be returned if damaged or under the manufacturer's warranty

Information Security

We use information that we collect from our visitors to personalize and improve your visit at Urbane Cyclist. We gather the following types of information:

Information You Give Us

Urbane Cyclist collects any information which you enter on our Web site such as information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.


If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.

Third-party Service Providers

We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

We DO NOT accept orders shipping to freight forwarders or PO boxes. 

More About Email & Postal Addresses

If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events. If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling, or writing to us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all email addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

Gift Cards

We allow payment via a Urbane Cyclist gift card on our website. When using a gift card please ensure you take note of the following:

  1.  Ensure the amount on your gift card is enough to cover the full cost of your order, including any taxes and shipping costs. You cannot top-up any payments using another method of payment. If you are in doubt please contact us via phone or email.
  2. You must enter your gift card number or gift card barcode number in the 'Comments' box on the checkout page. We cannot process gift card orders payments without this detail.
Open 10 - 6 Mon - Fri & 11 - 6 Sat
Toronto's Best Bike Repair
Worker-Owned Since 1997