Open Mon - Fri 10 - 6 and Sat 11-6
Worker Owned since 1997
Happy 25th Anniversay to us!
Support your local co-ops!

Work At Urbane

Applications can be sent to [email protected]. Please include the position you're applying for in the subject line.

This is not your average bike shop job!

Over the last 25 years, Urbane has housed some of the nicest folks and biggest bike nerds in the city. Being part of our team means access to knowledge and training, the potential to become a Worker-Owner in our co-op, and an inclusive, progressive and fun environment to work in. Urbane Cyclist is also a member of the Cycling Industry Pledge.

Currently we are hiring for
- Sales Level 1, 2 and 3

- Intake Mechanic / Service Writer

Sales Associate

Overview of Job: This position is responsible for excellent customer service, generating sales, merchandising, and safeguarding the Co-op’s merchandise. It plays an integral role upholding the Co-op’s high standards. It impacts customer satisfaction, the Co-op’s reputation in the marketplace and profitability. Core competencies for this role are teamwork, problem solving, leadership, communication and accountability. The sales associate job is broken down into three levels and includes sales, cashier and inventory control responsibilities. To the best of their ability, employees are expected to advance to higher levels at a reasonable pace. There are different compensation ranges for higher level positions.

Accountability: This position is accountable to the Co-op and reports to the Sales Lead(s).
Regular liaison and collaboration is required with other Sales team members in parts, sales,
cashier and purchasing roles.

Sales Associates
Level 1 $16.50
Level 2 $18.17
Level 3 $20.42

Sales Level 1

Sales Responsibilities:

  • Ensure that Co-op customers receive excellent service by providing a friendly
    environment, which includes greeting and acknowledging every customer,
    maintaining solid product knowledge and all other aspects of customer service
  • Assist customers in selecting bikes and/or accessories, interpreting their needs and
    suggesting products
  • Assist in floor moves, merchandising, display maintenance, and housekeeping
    (kitchen, bathrooms, sweeping, garbage etc)
  • Assist in processing, putting away and replenishing merchandise
  • Complete Online orders and package online orders for shipping or pickup
  • Create customer profiles in Lightspeed as needed, collect customer information
  • Create special orders and work orders for customers.
  • Sell bikes and accessories, collaborate with the service department to schedule work
    orders and write up quotes for customers using lightspeed.
  • Field and direct incoming phone calls as required
  • Communicate customer requests, trends and observations to Sales Lead
  • Use Lightspeed system as required
  • Other duties as assigned

Cashiering responsibilities : (once trained)

  • Ring up sales at register, bag merchandise as required
  • Ring out work orders, layaways, special orders and process deposits under
    supervision
  • Refunds and exchanges with a receipt according to our refund policy
  • Process customer discounts with valid membership card according to our discount
    policy
  • Greet every customer that comes in the store immediately
  • Answer phone, place customers on hold, page calls, take messages in message
    book.

Sales Level 2
Sales duties:
All sales level 1 responsibilities

  • Assist customers in selecting components at the parts counter
  • Address customer queries and the concerns of dissatisfied customers
  • Receive inventory on a packing slip following store procedures
  • Create customer special orders
  • Other duties as assigned

Cashiering duties: itemize cashier duties by sales level.

  • Opening and closing responsibilities as assigned including registers
  • Create special orders, take deposits including payments over the phone.
  • Supervise all test ride customers, manage ID and credit cards given as collateral.
  • Check voicemail and distribute messages
  • Monitor supplies at cashier desks including thermal paper, staples, tape, labels, etc.
  • Authorize payouts from cash drawer according to payout policy
  • Process refunds and exchanges without a receipt in line with the return policy
  • Verify and process warranty items when supervisor not available or pass on to
    appropriate person

Sales Level 3

  • All sales associate level 2 responsibilities
  • Address customer queries and the concerns of dissatisfied customers
  • Assist customers in purchasing recumbents, Pedal Assist conversions, and other
    more technical or specialized products
  • Monitor supplies for sales area / front of shop
  • Verify and process warranty items
  • Liaise with industry reps, suppliers, distributors and community contacts as required.
  • Act as shift supervisor as assigned in collaboration with sales lead including
    managing breaks, training, ordering, marketing, etc.

Cashiering duties:

  • Train and supervise other staff on cashiering
  • Work collaboratively with other departments to create policies and procedures for the
    register.
  • Oversee discounts offered, methods of payment accepted, security procedures etc in
    collaboration with admin lead

Job Qualifications:

  • Physical stamina to stand long periods, move merchandise etc.
  • Some High School; graduation not required
  • Bicycle and accessory product knowledge
  • Excellent customer service skills
  • Self-initiative and eagerness to learn
  • Good verbal and written communication skills in English; literate
  • Bicycle shop experience an asset; not required
  • Strong collaborative work ethic
  • Transferrable experience in positions with responsibility
  • Cashier skills including ability to follow cash protocols and use equipment with
    confidence and accuracy
  • Experience in positions of responsibility and mature judgment
Open Mon - Fri 10 - 6 and Sat 11-6
Worker Owned since 1997
Happy 25th Anniversay to us!
Support your local co-ops!