1 I want to buy a new bike!
1.1 Do you have this bike in stock?
If the bike is "In Stock" on our website then we've got it in stock!
If the bike you're looking for isn't in stock, send us a quick email with the model and size you're looking for and we'll let you know when it'll be back in!
1.2 Can I come in and look at some bikes?
Absolutely! But its best for us to know a few facts about you before you come in and this is why we are still operating by appointment for bike sales.
Let us know the intended use (commuting/recreation/kid hauling/cargo/sport etc), how tall you are and perhaps any "make or break" features that your next bike must have. This way we can review your request and be sure to have the bike assembled and perfectly tuned for your test ride.
1.3 I don't see a bike on your website... can you get it?
Maybe. We can get many of the bike offered by All-City, Marin, Salsa and Surly. But please note that logistical disruptions are expected to constrain the supply of new bike until at least the Spring of 2022.
2 I'm trying to order something on your webstore...
2.1 If I order for in-store pickup, how long will it take?
If everything goes smoothly, we pick and process orders in 15-30 minutes!
If if doesn't go smoothly, we will let you know by email or phone in 15-30 minutes!
2.2 I'm looking for this part on your website, and I can't find it!
Please send us an email and we'll see what we can do to get it to you!
Please note that the logistical and supply chain constraints have severely limited the availability of some general categories of parts. In particular some of chains, cassettes and bottom brackets you're used to buying from us may not be available for sale through our webstore. We are currently reserving much of this product for our service department in order to maintain the employment of the 7 people who help keep Toronto on two wheels!
If you need a new cassette, chain, bottom bracket or some other part you think we might have try booking an appointment with our service department
2.3 When will my package get here?
We send out shipments on Tuesdays and Fridays. We ship by Canada Post Expedited Service.