If you've got a questions about what we do and what we offer, it's probably answered here. If it isn't, feel free to send us an email, and we'd be happy to help you out.
1 I want to buy a new bike!
1.1 Do you have this bike in stock?
If the bike is marked as "In Stock" on our website, then we've got it in stock!
If the bike you're looking for isn't in stock, send us a quick email with the model and size you're looking for and we'll let you know when it'll be back in.
1.2 Can I come in and look at some bikes?
Absolutely! But it is best for us to know a little bit more about you and your cycling needs before you come in, and this is why offer bike sales appointments and consultations.
Let us know the intended use (commuting/recreation/kid hauling/cargo/sport, etc.), how tall you are, and perhaps any "make or break" features that you want your bike to have. This way, we can review your request and be sure to have the best bike for you assembled and perfectly tuned for your test ride.
1.3 I don't see a bike on your website. Can you order it in?
Maybe! We can get many of the bikes offered by All-City, Marin, Salsa and Surly. Please note that although there have been logistical disruptions constraining the supply of new bikes, but we will still do our best to help you get the perfect bike for you.
2 I'm trying to order something on your webstore...
2.1 If I place an order for in-store pickup, how long will it take?
If everything goes smoothly, we pick and process orders within the same day!
If it doesn't go smoothly, we will generally let you know by email or phone within the same day!
2.2 I'm looking for this part on your website, and I can't find it!
Please send us an email and we'll see what we can do to get it to you.
Please note that logistical and supply chain constraints have severely limited the availability of some general categories of parts. In particular, some of the chains, cassettes and bottom brackets you're used to buying from us may not be available for sale through our webstore at this time. We are currently reserving much of this product for our service department in order to maintain the employment of the people who help keep Toronto on two wheels!
If you need a new cassette, chain, bottom bracket or some other part you think we might have try booking an appointment with our service department.
2.3 When will my package get here?
We send out shipments on Tuesdays and Fridays. We ship through Canada Post Expedited Service.