If you've got a questions about what we do and what we offer, it's probably answered here. If it isn't, feel free to send us an email, and we'd be happy to help you out.
1 I want to buy a new bike!
1.1 Do you have this bike in stock?
If the bike is marked as "In Stock" on our website, then we've got it in stock!
If the bike you're looking for isn't in stock, send us a quick email with the model and size you're looking for and we'll let you know when it'll be back in.
1.2 Can I come in and look at some bikes?
Absolutely! It is helpful for us to know a little bit more about you and your cycling needs before you come in, and this is why offer bike sales appointments and consultations.
Let us know the intended use (commuting/recreation/kid hauling/cargo/sport, etc.), how tall you are, and perhaps any "make or break" features that you want your bike to have. This way, we can review your request and be sure to have the best bike for you assembled and perfectly tuned for your test ride.
1.3 I don't see a bike on your website. Can you order it in?
Most likely! We can order in many of the bikes offered by Tern, Riese & Muller, Yuba, All-City, Salsa, and Surly. Please reach out and let us know what bike you're looking for.
2 I'm trying to order something on your webstore...
2.1 If I place an order for in-store pickup, how long will it take?
If everything goes smoothly, we pick and process orders within the same day!
If it doesn't go smoothly, we will generally let you know by email or phone within the same day!
2.2 I'm looking for this part on your website, and I can't find it!
We can often order in items from brands we carry that we may not bring in for regular stock. We also do have a few small parts around the shop that are not on our website, so it's always a good idea to check with us by phone or email if you don't see the item on the website.
For special orders, we generally require a full deposit to be placed before we order your item for you.
Please send us an email and we'll see if we can help you find what you're looking for!
2.3 When will my package get here?
We send out shipments on Tuesdays and Fridays. We ship through Canada Post Expedited Service.
