Urbane's Sales Dept needs engaged and enthusiastic sales people for the 2020 season. Do you care about selling products that help people be active and see the city? Do you want to share your passion and learn a ton more about bikes? Come work with us! Our sales team is friendly and comprehensively trained. If you want to be part of the best bike team in town and have relevant experience, we want to hear from you. Please include a letter outlining your relevant experience and why you want to work at Urbane with your resume to hiring@ucycle.com with “Hiring 2020” as the subject line. Hourly compensation based on experience - Urbane Cyclist pays competitive wages. 

Overview of Job: This position is responsible for excellent customer service, generating sales, merchandising, and safeguarding the Co-op’s merchandise. It plays an integral role upholding the Co-op’s high standards. It impacts customer satisfaction, the Co-op’s reputation in the marketplace and profitability. Core competencies for this role are teamwork, problem solving, leadership, communication and accountability. 

Accountability: This position is accountable to the Co-op and reports to the Sales Lead(s). Regular liaison and collaboration is required with other Sales team members in parts, sales, cashier and purchasing roles.

The sales associate job is broken down into three levels and includes sales, cashier and inventory control responsibilities. To the best of their ability, employees are expected to advance to higher levels at a reasonable pace. There are different compensation ranges for higher level positions.

Sales Level 1

Sales Responsibilities:

  • Ensure that Co-op customers receive excellent service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Assist customers in selecting bikes and/or accessories, interpreting their needs and suggesting products*
  • Assist in floor moves, merchandising, display maintenance, and housekeeping (kitchen, bathrooms, sweeping, etc)
  • Assist in processing and replenishing merchandise
  • Create customer profiles in Lightspeed as needed, collect customer information
  • Create special orders and work orders for customers.*
  • Sell bikes and accessories, collaborate with the service department to schedule work orders and write up quotes for customers using lightspeed.*
  • Field and direct incoming phone calls as required
  • Communicate customer requests, trends and observations to Sales Lead
  • Use Lightspeed system as required
  • Other duties as assigned

Cashiering reponsiblities : (once trained)

  • Ring up sales at register, bag merchandise as required
  • Ring out work orders, layaways, special orders and process deposits under supervision 
  • Refunds and exchanges with a receipt according to our refund policy
  • Process customer discounts with valid membership card according to our discount policy
  • Greet every customer that comes in the store immediately
  • Answer phone, place customers on hold, page calls, take messages in message book.

Inventory responsibilities

  • Support sales staff in retrieving inventory from stock rooms and putting new stock away.
  • Dispose of cardboard and other packaging in the appropriate manner

* Must be checked for accuracy by the shift supervisor

Rate of Pay:  $14.35

Sales Level 2

Sales duties:

  • All sales level 1 responsibilities
  • Assist customers in selecting components at the parts counter
  • Assist customers in purchasing recumbents, BionX conversions, and other more technical or specialized products
  • Address customer queries and the concerns of dissatisfied customers
  • Create customer special orders
  • Other duties as assigned

Cashiering duties: itemize cashier duties by sales level.

  • Opening and closing responsibilities as assigned including registers
  • Create special orders, take deposits including payments over the phone. 
  • Supervise all test ride customers, manage ID and credit cards given as collateral.
  • Check voicemail and distribute messages
  • Monitor supplies at cashier desks including thermal paper, staples, tape, labels, etc.
  • Authorize payouts from cash drawer according to payout policy
  • Process refunds and exchanges without a receipt in line with the return policy
  • Verify and process warranty items when supervisor not available or pass on to appropriate person
  • Process phone orders 

Inventory duties:

  • Receive inventory on a packing slip following store procedures
  • Restock sales floor before storing overstock goods in appropriate locations

Rate of Pay:  $15.45

Sales Level 3

  • All sales associate level 2 responsibilities 
  • Address customer queries and the concerns of dissatisfied customers
  • Monitor supplies for sales area / front of shop
  • Verify and process warranty items
  • Liaise with industry reps, suppliers, distributors and community contacts as required.
  • Act as shift supervisor as assigned in collaboration with sales lead including managing breaks, training, ordering, marketing, etc.

Cashiering duties:

  • Train and supervise other staff on cashiering
  • Work collaboratively with other departments to create policies and procedures for the register.
  • Verify closing counts from previous days against actual payments received and follow up on discrepancies and errors. 
  • Oversee discounts offered, methods of payment accepted, security procedures etc in collaboration with admin lead

Inventory control duties: 

  • duties of sales level 1 and 2 
  • Enter inventory into Lightspeed from a packing slip following store procedures
  • Collaborate with leads to create and implement storage and receiving procedures

Job Qualifications:

  • Physical stamina to stand long periods, move merchandise etc.
  • Some High School; graduation not required
  • Bicycle and accessory product knowledge
  • Excellent customer service skills
  • Self-initiative and eagerness to learn
  • Good verbal and written communication skills in English; literate
  • Bicycle shop experience an asset; not required
  • Strong collaborative work ethic
  • Transferrable experience in positions with responsibility
  • Cashier skills including ability to follow cash protocols and use equipment with confidence and accuracy
  • Experience in positions of responsibility and mature judgment

Rate of Pay:  $17.49


Currently the Urbane Cyclist Service Department is searching for several mechanics with various levels of experience. Full and part-time positions are available. We are a full service bike shop specializing in adventure/touring/commuter/recumbent but also with a focus on performance road, mountain, and bicycles with electric-assist. We are seeking mechanics who are constantly looking to push their knowledge forward as well as demonstrate professionalism, excellent customer service and interpersonal skills. Please include a letter outlining your relevant experience and why you want to work at Urbane with your resume to hiring@ucycle.com with “Hiring 2020” as the subject line. Hourly compensation based on experience - Urbane Cyclist pays competitive wages.

Mechanic Level 3 - Repair Mechanic  
Overview of Job:  This position requires a mechanic with multiple years’ experience or completion of Barnett’s, UBI, or Winterborne courses. It plays an integral role in setting and maintaining the Co-op’s high service standards. This position requires an ability to communicate, manage and meet customer’s expectations during repairs that require direct contact with the bike owner. Level III mechanics are expected to assist in the training of lower-level mechanics in non-technical aspects of Service Department function. Technical questions are to be re-directed towards Level IV or Mechanic Lead.

Accountability: This position is accountable to the Co-op and reports to the Service Lead, Service Writer when necessary and the Mechanic Lead. Regular liaison and supervision to establish personal and role related planning, review and goal setting is expected.

Job Responsibilities:

  •  Level I and Level II responsibilities as well as 
  • Bike builds up to $1800 retail value 
  • Performing basic tune-ups 
  • Chain sizing/installing 
  • Spoke install
  • Wrap handlebars (upon certification) 
  • Install components 
  • Attend regular training sessions to advance to Level 4 Mechanic
  • To perform repairs according to shop standards of quality 
  • To perform repairs within established time limits 
  • Stock tools, supplies and parts as required 
  • Maintain a clean work station throughout the day, empty bins and sweep floor at end of shift 
  • Update work orders in MerchantOS according to shop standards 
  • Maintain clear communication with Mechanic Lead, Service Writer, Service Lead and Customer as required by the job at hand 
  • Other duties as assigned

Generic responsibilities:

  •  Understands and upholds the Co-op values and principles 
  • Supports as required: positive customer relations, stocking, general shop maintenance 
  • Adheres to Co-op policies and procedures 
  • Liaises and communicates effectively with employees within a collaborative work ethic
  • Active participation in staff and department meetings
  • Conscientious and upholds workplace safety procedures

Job Qualifications:

  • High School and/or Postsecondary an Asset 
  • Strong bicycle and accessory product knowledge 
  • An ability to perform basic repairs, adjustments and installations according to Urbane’s service standards
  • Good verbal communication skills in English; literate 
  • Demonstrable teachability 
  • Attention to detail 
  • Strong customer service initiative 
  • Bicycle Mechanic certification at UBI, Winterbourne Bicycle Institute or Barnetts an asset; not required  
  • Understanding how component wear and design affects bicycle performance 
  • 2-3 years’ shop experience

Generic Qualifications:

  •  Timely, conscientious fulfillment of responsibilities 
  • Capacity to self-manage time, tasks and balance priorities 
  • Capacity to work well with others within a hectic work environment 
  • Mature judgment working within a team 
  • Computer skills, including e-mail, word processing, data entry

Rate of Pay:  $16.03 

Mechanic Level 5 - Suspension, hydraulic brake, and internally geared hub specialist 

Overview of Job:  This position requires a mechanic with a minimum of 5 years’ bicycle repair experience. This mechanic is responsible for the highest level repairs, and requires extensive knowledge of suspension, hydraulic braking systems, internally geared hubs, as well as wheel building. Additionally, experience with suspension linkage, recumbents, E-bike, and electronic shifting systems are required. Excellent customer service and interpersonal skills are necessary. The level 5 mechanic is someone who is always pushing the boundaries of their knowledge and abilities. Level 5 mechanics are expected to help formulate technical training for level 1-4 mechanics, in co-operation with the Lead Tech and Service Manager.

Job Responsibilities:

  •  Frame facing and chasing
  •  Frame alignment
  •  Pro Wheel builds
  •  Custom bike builds
  •  Suspension service
  •  Hydraulic brake rebuilds
  •  Electronic group installation
  •  Conduct training sessions
  •  To perform repairs according to shop standards of quality
  •  To perform repairs within established time limits
  •  Stock tools, supplies and parts as required, shop cleaning and organizing
  •  Update work orders according to shop standards
  •  Maintain clear communication with Head Mechanic, Service Manager, Parts and Sales Departments as needed throughout the day
  •  Attend regular training sessions to advance personal knowledge of current and emerging technologies
  •  Self-manage time and to pace work according to shop standards
  •  Other duties as assigned

Job Qualifications:

  •  4+ years professional bicycle repair or service experience
  •  Excellent bicycle and accessory product knowledge
  •  Excellent understanding of compatibility between frames, components, and accessories
  •  Experience servicing suspension, hydraulic brakes, and internally geared hubs
  •  Experience installing electronic drivetrains
  •  Good verbal and written communication skills in English
  •  Certification in bicycle repair by a recognized institute an asset, not required
  •  Understanding how component wear and design effects bicycle performance
  •  Strong leadership skills including ability to train/transfer knowledge to others
  •  Professionalism, enthusiasm, and willingness to learn
  •  Ability to accept and give constructive feedback
  •  Team working and interpersonal skills
  •  Positive attitude
  •  Organizational, mechanical and problem solving skills
  •  Excellent verbal and written communication skills in English
  •  Excellent Computer use skills required
  •  Certification in bicycle repair by a recognized institute an asset, not required
  •  Ability to lift up to 50lbs

Rate of Pay:  $19.03 


Please apply with a cover letter to hiring@ucycle.com with "Urbane Service" or "Urbane Sales" as the subject line for the position you are interested in pursuing.