All bicycles purchased at Urbane Cyclist get free adjustments within the 6 month warranty period. Please remember to book an appointment for your FREE Tune-up after 6 months from purchase. You can book online HERE.
Tune ups are available by appointment only. Bicycle frames and parts are subject to manufacturer’s warranty; please note that missing free warranty tune-up will void the manufacturer’s warranty and may leave the customer liable for any costs.
Urbanite frames and Urbanite-branded bicycles come with a 3 year frame replacement warranty against failure/manufacturing defects. This warranty covers only the cost of the frame, not any labour that may be required.
Bikes worked on by the service department have a one (1) month** warranty on labour performed. **Flat repairs excluded.
Parts installed by the service department are covered under the manufacturer’s warranty. Please be advised that parts are not guaranteed against normal wear and tear or cosmetic damage.
***Our service department will determine whether or not said warranty applies on a case-by-case basis***
Warranties on parts and labour are not applicable to bicycles used for commercial purposes.
We will warranty all products we sell according to the manufacturer’s warranty against defects. Please email firstname.lastname@example.org with your proof of purchase and a photo of the issue as well as a description of the product and the issue and someone will get back to you with next steps.