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280 COLLEGE STREET / TORONTO, ON / CANADA / M5T 1R9

416.979.9733 / UCYCLE@UCYCLE.COM

HOURS:

MON - FRI 10am - 7pm

SAT 11am - 7pm

 
 
 
 
 
 
 

Terms & Conditions

Order Processing
Return Policies
Shipping Within Canada
Shipping to the Continental US
Information Security

By ordering an item via our website (www.ucycle.com) you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

ORDER PROCESSING

When you order an item you will receive an acknowledgement email confirming your submission, this email is not confirmation that the order has been completed.

Most orders will be ready for shipping/collection within one business day. Please keep in mind that some items may require additional processing time. In-store collection is free however additional charges may still apply for overweight/oversized items.

Once your order has been successfully processed a confirmation email will be sent to you. You can also check the status of your collection in the My Account section of the website.

IN-STORE COLLECTION

We will hold your item(s) for a maximum of 48 hours from the time when your order has been successfully processed unless alternative arrangements are made. Orders not collected within the agreed timeframe will be returned to stock and you will be charged a 10% processing fee. Upon collection of the product you will be required to provide a copy of the confirmation email and valid photo identification or the purchasing credit card.

DELIVERY

Canada Post: If your order is received on a business day before 3:00 PM it will generally be processed the same day and sent out using the shipping option you selected.

Send-It Couriers: If your order is received on a business day before 12:00 Noon it will generally be processed the same day and you will receive it within the time period specified. Orders placed after 12:00 Noon will be held and dispatched the next day.

PRICING AND AVAILABILITY

Whilst we try and ensure that all details, descriptions, stock quantities and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or canceling it. If we discover an error in the stock quantity available, or if a requested item goes out of stock we will contact you as soon as possible to advise you of this and provide alternative options where available. If we are unable to contact you in these instances we will treat the order as canceled.

The website may contain typographical errors or other errors or inaccuracies and may not be complete or current. We therefore reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice. We reserve the right to refuse to fulfill any orders that you may place based on information on the website that may contain errors or inaccuracies, including, without limitation, errors, inaccuracies or out-of-date information regarding pricing, payment terms, or return policies.

HST & GST/PST

Urbane Cyclist collects the following taxes depending on your province, for further information please visit Canada Revenue

Province

Tax

Ontario

13% (HST)

Quebec

5% (GST only; the customer is responsible for any provincial sales tax)

British Columbia

5% (GST only; the customer is responsible for any provincial sales tax)

Alberta

5% (GST only; the customer is responsible for any provincial sales tax)

Manitoba

5% (GST only; the customer is responsible for any provincial sales tax)

New Brunswick

13% (HST)

Newfoundland & Labrador

13% (HST)

Northwest Territories

5% (GST only; the customer is responsible for any provincial sales tax)

Nova Scotia

15% (HST)

Nunavut

5% (GST only; the customer is responsible for any provincial sales tax)

Prince Edward Island

14% (HST)

Saskatchewan

5% (GST only; the customer is responsible for any provincial sales tax)

Yukon

5% (GST only; the customer is responsible for any provincial sales tax)

BICYCLE PURCHASES

Urbane Cyclist does not ship bicycles through the webstore. By ordering a online you are agreeing to reserve a bicycle until the agreed upon collection date. We ensure that you get a bike which is the right size for you and includes the right accessories to make your cycling life the best it can be right out of our door.

Once the order has been placed you will be contacted by an Urbane Cyclist staff member to confirm your order including any accessories required. Once this is complete the bicycle will be booked in for a pre-sale setup to ensure that it is ready to ride when you pick it up. A date will be agreed upon for collection. It is advisable to try our bicycles before purchasing as this will allow you to confirm bike sizing.

GIFT RECEIPTS

You can request a gift receipt in your package either along with a regular receipt or by itself in the comments box on the Checkout screen. Items which are returned with a Gift Receipt can only be used for store credit or exchange.

RETURNS

RETURN POLICY

Returns and Exchanges are accepted on items in a saleable condition (e.g. in a saleable condition, not damaged and in their original packaging) within 30 days with a receipt unless otherwise noted. Helmets, cycling shorts, spokes, cables, tools, innertubes and housing are considered final sale and are not accepted for Return or Exchange.

Items returned without their original packaging will be subject to a 10% restocking fee. Bicycles returned within 30 days must be like new and are subject to a 10% restocking fee.

Items purchased between November 15th and December 31st can be returned or exchanged within one month of our opening date in the next year

UNWANTED ITEMS

If you change your mind and do not want the product anymore please contact us as soon as possible via phone or email. If the item falls under the parameters set out above you will be given a return authorisation code. Once you have this code you can mail the items back to us (we recommend using a recorded mail service to ensure that the package gets back to us safely). Once we’ve received the items and it has been confirmed that they fall under the terms of our return policy you will be refunded.

Please note we will only refund the item costs. Initial shipping charges will not be refunded.

SHIPPING/PROCESSING ERROR

Although we attempt at all times to fulfil your order accurately mistakes do happen. If we have shipped an incorrect item please contact us as soon as possible via phone or email. We will work with you to find the best resolution method.

DAMAGED ITEMS

Occasionally items may be damaged in transit. If you receive a damaged item please contact us at the earliest opportunity. We will work with you to organise shipping back to ourselves. Please do not use any damaged items and please keep all packaging received as this will assist any claims procedure.

WARRANTY POLICIES

We honour any supplier guarantee; if an item you have acquired from Urbane Cyclist fails please contact us so that we can determine if the item falls under the manufacturer's guarantee. For further information please see our Warranty Policy Page.

SALE ITEMS

All sale items are considered to be final sale and can only be returned if damaged or under the manufacturer's warranty

SPECIAL ORDERS

All Special Orders are considered to be final sale and can only be returned if damaged or under the manufacturer's warranty

SHIPPING WITHIN CANADA

WHAT SHIPPING DO WE OFFER?

We offer four different types of shipping depending on where you are located, all quoted times are business days only:

Canada Post Expedited: Local and Regional delivery of 1-3 business days, On-Time delivery guarantee, Tracking and Delivery confirmation, Liability coverage (up to $5,000) and Reference Number Tracking.

Canada Post Xpress: Local and Regional Next Day shipping, On-Time delivery guarantee, Tracking and Delivery confirmation, Liability coverage (up to $5,000) and Reference Number Tracking.

Send-it Couriers: We are extremely pleased to offer Send-it shipping to our customers in the Toronto, Ontario area. Via Send-it we offer same day delivery on orders received before Noon and next day shipping on orders received after that from Monday to Friday. For more information on Send It and to find out if you are eligible for this service please visit our Send It page. Shipping Via Send It is free on orders over $200 however additonal handling charges may apply to heavy or oversize items.

HOW DO WE CALCULATE OUR SHIPPING?

Canada Post Expedited: All Canada Post Expedited packages have a minimum flat rate by Province. If the per lb value exceeds the minimumflat rate (We use either regular weight or IATA standard volumetric weight, whichever is greater) the package will be charged at a per lb up to a set maximum. Delivery is free if order is over $200 (Oversized Item Charges may still apply. An additional $10 charge applies for deliveries to: Northwest Territories, Nunavut, Newfoundland and Labrador, Prince Edward Island and Yukon provinces).

Canada Post Xpress: All Canada Post Expedited packages have a minimum flat rate by Province. If the item is over a certain weight (We use either regular weight or IATA standard volumetric weight, whichever is greater) the package will be charged at a per lb up to a set maximum.

Send It Delivery: In partnership with Send-It cycle couriers we are pleased to offer same-day delivery within the Toronto downtown area on orders received before 12:00 Noon and next-day shipping on orders received after that (Monday-Friday). Delivery charges are organised by zones, which can be viewed here. Addresses in Zone 1 are charged a flat rate of $7.00 or $16.00 for oversized and bulky items (items over 15lbs, we use either regular weight or IATA standard volumetric weight, whichever is greater) . Addresses in Zone 2 are charged a flat rate of $17.00or $26.00 for oversized and bulky items. Please see the Send It Courier page for full information.

PROVINCE POSTAGE PRICING

Postage Type

Minimum

Per lb

Maximum

ON – Expedited

$9.50

$1.18

$70.00

ON – Xpress

$14.50

$1.38

$100.00

QC – Expedited

$12.50

$1.28

$80.00

QC – Xpress

$20.50

$1.58

$120.00

BC - Expedited

$18.50

$1.78

$80.00

BC - Xpress

$35.50

$4.28

$160.00

NL - Expedited

$20.50

$1.98

$70.00

NL - Xpress

$42.50

$4.98

$220.00

NS - Expedited

$15.50

$1.48

$70.00

NS - Xpress

$30.50

$3.08

$120.00

PE - Expedited

$15.50

$1.48

$70.00

PE -Xpress

$25.50

$4.58

$120.00

NB - Expedited

$16.50

$1.68

$80.00

NB - Xpress

$32.50

$4.28

$140.00

MB - Expedited

$15.50

$1.68

$80.00

MB - Express

$27.50

$3.68

$120.00

SK - Expedited

$15.50

$1.58

$80.00

SK - Xpress

$30.50

$3.48

$130.00

AB - Expedited

$17.50

$1.78

$100.00

AB - Xpress

$35.50

$4.38

$200.00

NT/NU - Expedited

$25.50

$2.88

$150.00

NT/NU - Xpress

$45.50

$5.98

$300.00

YT - Expedited

$22.50

$2.58

$120.00

YT - Xpress

$40.50

$6.58

$260.00

OVERSIZE ITEMS

There is an additional processing and shipping charge on all oversized items such as frames, children's bikes, trailers, child seats, etc. If you are unsure whether an item has an oversize surcharge please contact ucycle@ucycle.com

WHEEL SHIPPING

700c, 27" and 29 rim and wheel shipping charges are $15 per wheel/rim.

SHIPPING TO THE CONTINENTAL U.S.

WHAT SHIPPING DO WE OFFER?

We now offer shipping to the Continental U.S. using CanadaPost Tracked Packet or Expedited Parcel Service (depending on order weight). Both shipping methods offer delivery within 4-7 Business days plus reference number tracking.

HOW DO WE CALCULATE OUR SHIPPING?

Canada Post Tracked Packet/Expedited Parcel: All packages have a minimum flat rate of CAD$20.00 for deliveries within the Continental U.S. plus CAD$0.14 for every additional ounce in weight (CAD$2.30 per Pound). We use either regular weight or IATA standard volumetric weight, whichever is greater.

OVERSIZE ITEMS

There is an additional CAD$10 processing and shipping charge on all oversized items such as wheels, frames, children's bikes, trailers, child seats, etc. If you are unsure whether an item has an oversize surcharge please contact ucycle@ucycle.com

DUTIES AND TAXES

Customers are responsible for any applicable duties, brokerage and taxes levied on orders delivered to the United States.

PAYMENTS

Payments made to Urbane Cyclist will be made in Canadian Dollars (CAD) at the point of sale, customers credit card/PayPal will be charged in whichever local currency applies at their current advertised exchange rate.

INFORMATION SECURITY

We use information that we collect from our visitors to personalize and improve your visit at Urbane Cyclist. We gather the following types of information:

INFORMATION YOU GIVE US

Urbane Cyclist collects any information which you enter on our Web site such as information when you establish an account with us. Examples of the type of information you may supply us with include your name, address, telephone number, credit card information and e-mail addresses.

ORDERS

If you place an order we use a secure order form which requires you to provide contact, billing, and financial information. This information is transmitted to your credit card company to authorize your purchase.

THIRD-PARTY SERVICE PROVIDERS

We sometimes use other companies to perform functions on our behalf. Examples include fulfilling orders and delivering packages. They need access to some personal information in order to perform their duties but may not use this information for other purposes.

SHIPPING TO FREIGHT FORWARDER AND PO BOXES

We DO NOT accept orders shipping to freight forwarders or PO boxes. 

MORE ABOUT EMAIL & POSTAL ADDRESSES

If you supply us with your email and/or postal addresses, and do not specify otherwise, you may receive periodic messages from us with information on new products, services or upcoming events.

If, later, you decide you no longer wish to receive such messages, you may let us know by sending an e-mail, calling or writing us. To ensure we correctly identify you (many names are similar), please be sure to include your complete name and address and all email addresses that may be associated with your record. This helps us accurately locate your information in our file. Such information will only be used to comply with your request.

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

GIFT CARDS

We allow payment via a Urbane Cyclist gift card on our website. When using a gift card please ensure you take note of the following:

 - Ensure the amount on your gift card is enough to cover the full cost of your order, including any taxes and shipping costs. You cannot top-up any payments using another method of payment. If you are in doubt please contact us via phone or email.

 - You must enter your gift card number or gift card barcode number in the 'Comments' box on the checkout page. We cannot process gift card orders payments without this detail.

 
  • General information

  • A: 280 College Street
  • Toronto, Ontario
  • Canada, M5TIR9
  • T: 416.979.9733
  • E: ucycle@ucycle.com