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280 COLLEGE STREET / TORONTO, ON / CANADA / M5T 1R9

416.979.9733 / UCYCLE@UCYCLE.COM

HOURS:

MON - FRI 10am - 7pm

SAT 11am - 7pm

SUN 12pm - 5pm

 
 
 
 
 
 
 

Urbane Cyclist is a worker cooperative. Each worker member is part owner, and all major decisions are made in a collective, non-hierarchical process. Worker cooperatives support workers’ livelihoods: a very different approach from the corporate focus on the bottom line. Co-ops aim to serve the needs of a community with integrity and a vision towards social justice and genuine alternatives to corporate culture and values. Urbane is committed to providing a workplace that includes people of diverse backgrounds. Urbane believes that a diverse workforce and inclusive workplace culture enhances the performance of our Co-op.

Urbane is committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, religious beliefs or any other non-merit fact, so that all employees feel included, equally valued and supported. Urbane seeks to recruit persons of diverse backgrounds. Urbane recognizes that the diverse knowledge, perspectives, ideas, experiences and qualities of all employees are critical to our success. The member-owners and employees of Urbane are devoted to achieving and supporting Urbane’s ongoing commitment to a diverse and inclusive workplace.

To apply, please send a cover letter outlining your relevant experience and why you want to work at Urbane with your resume to hiring@ucycle.com with “Hiring 2017” as the subject line. Hourly compensation based on experience - Urbane Cyclist pays competitive wages.

CURRENT OPENINGS (scroll down for full details):

  • Sales level 1, 2

  • Wheel builder

  • Mechanic level 1, 3, 4, 5, Lead tech, Head mechanic, Service writer

SALES DEPARTMENT

 Overview of Job: This position is responsible for excellent customer service, generating sales, merchandising, and safeguarding the Co-op’s merchandise. It plays an integral role upholding the Co-op’s high standards. It impacts customer satisfaction, the Co-op’s reputation in the marketplace and profitability. The sales associate job is broken down into three levels and includes sales, cashier and inventory control responsibilities. To the best of their ability, employees are expected to advance to higher levels at a reasonable pace. There are different compensation ranges for higher level positions.

 Accountability: This position is accountable to the Co-op and reports to the Sales Lead(s). Regular liaison and collaboration is required with other Sales team members in parts, sales, cashier and purchasing roles.

 Job Responsibilities:

Sales Level 1

Sales duties:

  • Provide a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service
  • Assist customers in selecting bikes and/or accessories, interpreting their needs and suggesting products
  • Assist in sales-related housekeeping
  • Assist in processing and replenishing merchandise
  • Sell bikes and accessories, collaborate with the service department to schedule work orders and write up quotes for customers using lightspeed.
  • Field and direct incoming phone calls as required
  • Other duties as assigned

Sales Level 2

Sales duties:

  • All sales level 1 responsibilities
  • Assist customers in selecting components at the parts counter
  • Assist customers in purchasing high-end bikes, recumbents, BionX conversions, and other more technical or specialized products
  • Other duties as assigned

 

SERVICE DEPARTMENT

Currently the Urbane Cyclist Service Department is searching for several mechanics with various levels of experience. Full and part-time positions are available. We are a full service bike shop specializing in adventure/touring/commuter/recumbent but also with a focus on performance road, mountain, and bicycles with electric-assist. We are seeking mechanics who are constantly looking to push their knowledge forward as well as demonstrate professionalism, excellent customer service and interpersonal skills. Please include a letter outlining your relevant experience and why you want to work at Urbane with your resume to hiring@ucycle.com with “Hiring 2017” as the subject line. Hourly compensation based on experience - Urbane Cyclist pays competitive wages.

See descriptions below:

Wheel Builder 

Overview of Job:  This position is ideal for an individual with some mechanical experience(bicycle-related) and prior bicycle wheel-building experience.  
Job Responsibilities:
* Build all types of bicycle wheels required of the Service Department
* Keep a daily record of builds, including spoke tension sheets. 
* Wheel hub bearing adjustments 
* Cassette, rim tape/strip, and tire/tube installation when required.
* To perform wheel builds according to shop standards of quality
* To perform wheel builds within established time limits
* Organize rim. hub, and spoke stock, and take inventory counts weekly
* Maintain a clean work station throughout the day, empty bins and sweep floor at end of shift
* Update work orders in according to shop standards
* Maintain clear communication with Head Wheel Builder, Service Writer, Service Lead and Customer as required by the job at hand
* Other duties as assigned.
Job Qualifications:
* Exceptional attention to detail and organizational skills required
* Strong bicycle and accessory product knowledge
* Good written and verbal communication skills in English; literate
* An ability to perform basic wheel builds, adjustments and wheel-related installations according to Urbane’s service standards
* Demonstrable teachability
* Bicycle Mechanic or wheel-building certification at UBI, Winterbourne Bicycle Institute or Barnett’s an asset; not required
* Computer use skills

Mechanic Level I - Assembler

Overview of Job:  This is an entry level position and no previous bicycle shop experience is necessary; training will be provided by Urbane. Once training is completed, the role of the Level 1 Mechanic is to assemble new bicycles to a standard above industry norms, as well as maintain a clean and organized workspace. Strong mechanical aptitude and an eagerness to learn are required. The Level 1 Mechanic must be able to consistently perform within Urbane Cyclist’s quality control guidelines.

Job Responsibilities:
* Remove bikes from boxes & appropriately discard packing materials
* Stock tools, supplies and parts as required
* Shop cleaning and organization, garbage and cardboard removal
* Assemble new bicycles according to service department standards
* Test-ride bikes to ensure proper operation
* Record in database any problems or abnormalities specific to each bike and notify supervisor
* Maintain a clean work station throughout the day, empty bins and sweep floor at end of shift
* Update work orders, maintain clear communication with other service and sales staff 
* Attend ongoing training and product knowledge sessions
* Other duties as assigned

Job Qualifications:
* Bicycle and accessory product knowledge an asset
* Mechanical aptitude, attention to detail
* Professionalism, enthusiasm, and willingness to learn
* Ability to accept constructive feedback
* Team working and interpersonal skills
* Positive attitude
* Organizational, mechanical and problem solving skills
* Good verbal and written communication skills in English
* Computer use skills required
* Certification in bicycle repair by a recognized institute an asset, not required
* Ability to lift up to 50lbs


Mechanic Level 2 – Basic Repair Technician

Overview of Job:  This position is ideal for a mechanic with one year of bike shop experience and a basic understanding of mechanical adjustments, accessory installation and quality control procedures. The level 2 mechanic is responsible for mid-level bicycle assemblies, accessory installation, basic adjustments (gears and brakes) and component installation.

Job Responsibilities:
* Assemble new bicycles
* Accessory installation
* Flat fixes (not tubular or tubeless)
* Basic adjustments and part installations
* Wheel truing
* Handlebar taping (upon certification)
* Attend ongoing training sessions to advance to L3 Mechanic
* Stock tools, supplies and parts as required, shop cleaning and organizing
* Other duties as assigned

Job Qualifications:
* Strong bicycle and accessory product knowledge an asset
* An ability to perform basic adjustments and part installations
* Minimum 1 season shop experience (and/or bicycle repair certification)
* Mechanical aptitude, attention to detail
* Professionalism, enthusiasm, and willingness to learn
* Ability to accept constructive feedback
* Team working and interpersonal skills
* Positive attitude
* Organizational, mechanical and problem solving skills
* Good verbal and written communication skills in English
* Computer use skills required
* Certification in bicycle repair by a recognized institute an asset, not required
* Ability to lift up to 50lbs

Mechanic Level 3 - Repair Technician
Overview of Job:  This position requires a mechanic with at least 2 years’ experience and/or certification through a recognized bicycle repair institute. The level 3 mechanic performs the majority of tune ups (level 1+2) that come through the shop and experience with all types of bicycles (hybrid, road, mountain, cruiser, single speed) is a must. This position requires an ability to communicate, manage and meet customer’s expectations during repairs and often requires direct contact with the bike owner. Excellent communication and customer service skills required. Level III mechanics are expected to assist in the training of level 1-2 mechanics.
Job Responsibilities:
* Assemble new bicycles (mid to high end)
* Chain sizing/installing
* Component installation
* Drivetrain overhauls
* Hydraulic brake bleeds
* Internally geared hub adjustments and basic service
* Performing Level 1+2 tune ups
* Direct communication with customers regarding repairs
* Spoke install
* Quality Control on builds and repairs
* Attend regular training sessions to advance skill level
* Stock tools, supplies and parts as required, shop cleaning and organizing
* Other duties as assigned

Job Qualifications:
* Strong bicycle and accessory product knowledge
* An ability to perform repairs, adjustments and component installations
* Mechanical aptitude, attention to detail
* Strong customer service initiative
* An understanding of how component wear affects bicycle performance
* Minimum 2 years’ bicycle repair experience
* Strong bicycle and accessory product knowledge
* Professionalism, enthusiasm, and willingness to learn
* Ability to accept constructive feedback
* Team working and interpersonal skills
* Positive attitude
* Organizational, mechanical and problem solving skills
* Good verbal and written communication skills in English
* Computer use skills required
* Certification in bicycle repair by a recognized institute an asset, not required
* Ability to lift up to 50lbs


Mechanic Level 4 – Advanced Repair Technician

Overview of Job:  This position requires a mechanic with multiple years’ repair shop experience, including customer service. In depth knowledge of all types of bicycles (low to high end) is a must and an extensive knowledge of frame, component, and accessory compatibility is necessary. Excellent communication and interpersonal skills required. The level 4 mechanic is responsible for high end and custom bicycle assemblies, as well as some wheel building, and must have the ability to perform intake duties and write repair estimates for customers if needed.  Level 4 mechanics are expected to participate in training of level 1-3 mechanics, and attend training sessions to advance their own skill level.

Job Responsibilities:
* New bicycle assembly (high end and custom builds)
* Perform level 1-3 tune ups/overhauls
* Wheel builds (not pro-builds)
* Hydraulic brake bleeds and rebuilds
* Suspension set up, basic service
* Bearing overhauls
* Internal hub rebuilds
* Quality Control on assemblies and repairs
* Service Writing when necessary
* Attend regular training sessions to advance skill level
* Stock tools, supplies and parts as required, shop cleaning and organizing
* Other duties as assigned


 Job Qualifications:
* Excellent bicycle and accessory product knowledge
* Good understanding of compatibility between frames, components, and accessories
* Ability to perform advanced overhauls, including internally geared hubs
* Experience with recumbents an asset
* Excellent customer service skills, ability to communicate technical information in an easy to understand and non-judgemental manner
* Understanding of how component wear and design effects bicycle performance
* Experience with frame prep. and bicycle specific cutting tools (chasing/facing)
* Ability to write repair estimates for customers
* 4+ years professional bicycle repair experience (or 3 years with bicycle repair certification)
* Professionalism, enthusiasm, and willingness to learn
* Ability to accept and give constructive feedback
* Team working and interpersonal skills
* Positive attitude
* Organizational, mechanical and problem solving skills
* Excellent verbal and written communication skills in English
* Excellent Computer use skills required
* Certification in bicycle repair by a recognized institute an asset, not required
* Ability to lift up to 50lbs


Service Writer:

Overview of Job: The service writer sells repairs first and foremost.  This position requires a unique mechanic who is able to perform high level repairs and has exceptional customer service skills. The service writer is responsible for taking bikes in for repair, writing repair estimates and communicating service recommendations to the customer, scheduling of approved work to be completed, and delegating repair work to mechanics. The service writer has at least the qualifications as a level 3 mechanic with a strong background in customer service, and excellent organizational skills.

Job Responsibilities:
* Create accurate and complete repair estimates for customers
* Make routine inspections of every bike for key problems that make the bike unsafe
* Schedule repair work to be completed and communicate timeline to customers
* Monitor parts inventory and supplies in intake area
* Liaise effectively between departments as necessary
* Delegate work to mechanics
* Other duties as assigned
* Perform level 1-3 repairs
* Assist level 1-3  mechanics with repairs
* Quality Control on assemblies and repairs
* Attend regular training sessions to advance skill level
* Stock tools, supplies and parts as required, shop cleaning and organizing
* Other duties as assigned

Job Qualifications:
* Excellent customer service skills, ability to communicate technical information in an easy to understand and non-judgemental manner
* Excellent bicycle and accessory product knowledge
* Good understanding of compatibility between frames, components, and accessories
* Ability to perform level 1-3 mechanic duties
* 3+ years professional bicycle repair experience (or 2 years with bicycle repair certification)
* Experience in front line customer service role   
* Professionalism, enthusiasm, and willingness to learn
* Ability to accept and give constructive feedback
* Team working and interpersonal skills
* Positive attitude
* Organizational, mechanical and problem solving skills
* Excellent verbal and written communication skills in English
* Excellent Computer use skills required
* Certification in bicycle repair by a recognized institute an asset, not required
* Ability to lift up to 50lbs

Mechanic Level 5 - Suspension, hydraulic brake, and internally geared hub specialist

Overview of Job:  This position requires a mechanic with a minimum of 5 years’ bicycle repair experience. This mechanic is responsible for the highest level repairs, and requires extensive knowledge of suspension, hydraulic braking systems, internally geared hubs, as well as wheel building. Additionally, experience with suspension linkage, recumbents, E-bike, and electronic shifting systems are required. Excellent customer service and interpersonal skills are necessary. The level 5 mechanic is someone who is always pushing the boundaries of their knowledge and abilities. Level 5 mechanics are expected to help formulate technical training for level 1-4 mechanics, in co-operation with the Lead Tech and Service Manager.

Job Responsibilities:
* Frame facing and chasing
* Frame alignment
* Pro Wheel builds
* Custom bike builds
* Suspension service
* Hydraulic brake rebuilds
* Electronic group installation
* Conduct training sessions
* To perform repairs according to shop standards of quality
* To perform repairs within established time limits
* Stock tools, supplies and parts as required, shop cleaning and organizing
* Update work orders according to shop standards
* Maintain clear communication with Head Mechanic, Service Manager, Parts and Sales Departments as needed throughout the day
* Attend regular training sessions to advance personal knowledge of current and emerging technologies
* Self-manage time and to pace work according to shop standards
* Other duties as assigned

Job Qualifications:
* 4+ years professional bicycle repair or service experience
* Excellent bicycle and accessory product knowledge
* Excellent understanding of compatibility between frames, components, and accessories
* Experience servicing suspension, hydraulic brakes, and internally geared hubs
* Experience installing electronic drivetrains
* Good verbal and written communication skills in English
* Certification in bicycle repair by a recognized institute an asset, not required
* Understanding how component wear and design effects bicycle performance
* Strong leadership skills including ability to train/transfer knowledge to others
* Professionalism, enthusiasm, and willingness to learn
* Ability to accept and give constructive feedback
* Team working and interpersonal skills
* Positive attitude
* Organizational, mechanical and problem solving skills
* Excellent verbal and written communication skills in English
* Excellent Computer use skills required
* Certification in bicycle repair by a recognized institute an asset, not required
* Ability to lift up to 50lbs

Lead Tech/Head Mechanic

Overview of Job:  This position requires competency in Mechanic Levels I-V according to Urbane’s Service Department standards. This includes 5+ years’ experience and certification through a recognized bicycle technician training program (UBI, Barnett’s, Park Tool, Winterborne, etc.) It plays a defining role in setting and maintaining the Urbane Cyclist’s repair standards. Excellent customer service and interpersonal skills are required. The Lead Tech is responsible for establishing and maintaining the technical aspects of the service department. Through direct supervision, quality control, policy establishment, and training, the Lead Tech is expected to create a unified standard of excellence by which all department staff can abide. This specialist position requires extensive knowledge of bicycle technology (new and old), training in all hydraulic and suspension systems, as well as expert level wheel building. The Lead Tech reports directly to the Service Manager.

Job Responsibilities:
* To provide excellent customer service
* Delegation of repair work to mechanics as needed to maintain workflow
* To supervise and verify that mechanics are doing their work according to approved procedures
* To ensure that shop safety protocols are being followed
* Utilize the input of both Service Manager and mechanics to formulate technical procedures and policies on all bicycle repairs and assemblies, and tools used within the service department
* Provide training in regard to current and new procedures for entire mechanical staff
* To provide assistance/technical insight for mechanics facing challenges outside their purview
* Problem solving and finding creative solutions
* Maintaining shop tools, replacing worn ones, recommending new tool purchases
* Having a final say on all technical issues including warranties on repairs, frame damage, and labour refusals for unsafe bikes
* Processing warranty claims in conjunction with Service, Sales or Parts Manager if required
* To function as a mechanic when the duties of Head Mechanic are not required
* Consult with Service Manager in the following categories:

* Hiring, training, and dismissal of department staff
* Delegating the roles and responsibilities of department staff
* Maintaining mechanic efficiency and productivity
* Starting wages and raises of department staff
* Incentivising, rewarding, and disciplining of department staff
* Creation of policy around work habits (cleanliness, lateness, etc.) that affect department productivity and image   

* Other duties as assigned or needed by Urbane Cyclist

Job Qualifications:
* 5+ years’ professional bicycle shop experience + certification
* High level mechanical aptitude
* Excellent bicycle and accessory product knowledge
* Excellent understanding of compatibility between frames, components, and accessories
* Ability to perform level 1-5 mechanic duties
* Excellent customer service skills
* Excellent decision making and critical thinking skills
* Ability to work independently
* Ability to solve problems creatively
* Strong verbal and written communication skills in English, must be able to communicate in a professional and effective manner
* Strong leadership skills including ability to train/transfer knowledge to others
* Ability to supervise others and provide an encouraging and positive environment
* Must have a Bicycle Mechanic certification from recognized training institute
* Strong collaborative work ethic (team working)
* Strong planning and organizational skills
* Strong computer use and record keeping skills
* Enthusiastic and energetic!


HOW TO APPLY?

Please apply with a cover letter to hiring@ucycle.com with Hiring 2017 as the subject line.
Application deadline: February 24th 2017, 6pm. We will be contacting selected applicants for an interview, but we will not be able to respond to everybody.

 
  • General information

  • A: 280 College Street
  • Toronto, Ontario
  • Canada, M5TIR9
  • T: 416.979.9733
  • E: ucycle@ucycle.com