Urbane Cyclist is a worker cooperative. Each worker member is part owner, and all major decisions are made in a collective, non-hierarchical process. Worker cooperatives support workers’ livelihoods: a very different approach from the corporate focus on the bottom line. Co-ops aim to serve the needs of a community with integrity and a vision towards social justice and genuine alternatives to corporate culture and values. Urbane is committed to providing a workplace that includes people of diverse backgrounds. Urbane believes that a diverse workforce and inclusive workplace culture enhances the performance of our Co-op.
Urbane is committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, religious beliefs or any other non-merit fact, so that all employees feel included, equally valued and supported. Urbane seeks to recruit persons of diverse backgrounds. Urbane recognizes that the diverse knowledge, perspectives, ideas, experiences and qualities of all employees are critical to our success. The member-owners and employees of Urbane are devoted to achieving and supporting Urbane’s ongoing commitment to a diverse and inclusive workplace.
To apply, please send a cover letter outlining your relevant experience and why you want to work at Urbane with your resume to email@example.com with “Hiring 2016” as the subject line. Hourly compensation based on experience - Urbane Cyclist pays competitive wages.
Currently the Urbane Cyclist Service Department is searching for several mechanics with various levels of experience. Full and part-time positions are available. We are a full service bike shop specializing in adventure/touring/commuter/recumbent but also with a focus on performance road, mountain, and bicycles with electric-assist. We are seeking mechanics who are constantly looking to push their knowledge forward as well as demonstrate professionalism, excellent customer service and interpersonal skills.
Overview of Job: This position requires a mechanic with multiple years’ repair shop experience, including customer service. In depth knowledge of all types of bicycles (low to high end) is a must and an extensive knowledge of frame, component, and accessory compatibility is necessary. Excellent communication and interpersonal skills required. The level 4 mechanic is responsible for high end and custom bicycle assemblies, as well as some wheel building, and must have the ability to perform intake duties and write repair estimates for customers if needed. Level 4 mechanics are expected to participate in training of level 1-3 mechanics, and attend training sessions to advance their own skill level.
Overview of Job: The service writer sells repairs first and foremost. This position requires a unique mechanic who is able to perform high level repairs and has exceptional customer service skills. The service writer is responsible for taking bikes in for repair, writing repair estimates and communicating service recommendations to the customer, scheduling of approved work to be completed, and delegating repair work to mechanics. The service writer has the same qualifications as a level 4 mechanic with a strong background in customer service, and excellent organizational skills.
Overview of Job: This position is ideal for an individual with some mechanical experience(bicycle-related) and prior bicycle wheel-building experience.
Accountability: This position is accountable to the Co-op and reports to the Service Lead and Mechanic Lead. Regular liaison and supervision to establish personal and role related planning, review and goal setting is expected. The position may also receive support and direction from the Service Lead, and Mechanic Lead..
Overwiev of Job: This position is responsible for excellent customer service, generating sales, merchandising, and safeguarding the Co-op’s merchandise. It plays an integral role upholding the Co-op’s high standards. It impacts customer satisfaction, the Co-op’s reputation in the marketplace and profitability. The sales associate job is broken down into three levels, and the cashier job into two levels. To the best of their ability, employees are expected to advance to higher levels at a reasonable pace. There are different compensation ranges for higher level positions.
Accountability: This position is accountable to the Co-op and reports to the Sales Lead(s) and Admin Lead(s). Regular liaison and collaboration is required with other Sales team members in parts, sales, and cashier roles.