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280 COLLEGE STREET / TORONTO, ON / CANADA / M5T 1R9

416.979.9733 / UCYCLE@UCYCLE.COM

HOURS:

MON - FRI 10am - 7pm

SAT 11am - 7pm

SUN 12pm - 5pm

 
 
 
 
 
 
 

Urbane Cyclist is a worker cooperative. Each worker member is part owner, and all major decisions are made in a collective, non-hierarchical process. Worker cooperatives support workers’ livelihoods: a very different approach from the corporate focus on the bottom line. Co-ops aim to serve the needs of a community with integrity and a vision towards social justice and genuine alternatives to corporate culture and values. Urbane is committed to providing a workplace that includes people of diverse backgrounds. Urbane believes that a diverse workforce and inclusive workplace culture enhances the performance of our Co-op.

Urbane is committed to fostering and supporting a workplace culture inclusive of people regardless of their race, ethnicity, national origin, gender, sexual orientation, socio-economic status, marital status, age, physical abilities, political affiliation, religious beliefs or any other non-merit fact, so that all employees feel included, equally valued and supported. Urbane seeks to recruit persons of diverse backgrounds. Urbane recognizes that the diverse knowledge, perspectives, ideas, experiences and qualities of all employees are critical to our success. The member-owners and employees of Urbane are devoted to achieving and supporting Urbane’s ongoing commitment to a diverse and inclusive workplace.

To apply, please send a cover letter outlining your relevant experience and why you want to work at Urbane with your resume to hiring@ucycle.com with “Hiring 2016” as the subject line. Hourly compensation based on experience - Urbane Cyclist pays competitive wages.

CURRENT OPENINGS (Click on Read more for full posting):

SERVICE DEPARTMENT

  • WHEEL BUILDER -This position is ideal for an individual with some mechanical experience(bicycle-related) and prior bicycle wheel-building experience. Read more...
  • MECHANIC LEVEL 4 - ADVANCED REPAIR TECHNICIAN - This position requires a mechanic with multiple years’ repair shop experience, including customer service. Read more...
  • SERVICE WRITER/MECHANIC LEVEL 4 - This position requires a unique mechanic who is able to perform high level repairs and has exceptional customer service skills. Read more...

SALES DEPARTMENT

  • SALES ASSOCIATE LEVEL 1 - This position is responsible for excellent customer service, generating sales, merchandising, and safeguarding the Co-op’s merchandise. Read more...

SERVICE DEPARTMENT

Currently the Urbane Cyclist Service Department is searching for several mechanics with various levels of experience. Full and part-time positions are available. We are a full service bike shop specializing in adventure/touring/commuter/recumbent but also with a focus on performance road, mountain, and bicycles with electric-assist. We are seeking mechanics who are constantly looking to push their knowledge forward as well as demonstrate professionalism, excellent customer service and interpersonal skills.

MECHANIC LEVEL 4 - ADVANCED REPAIR TECHNICIAN

Overview of Job:  This position requires a mechanic with multiple years’ repair shop experience, including customer service. In depth knowledge of all types of bicycles (low to high end) is a must and an extensive knowledge of frame, component, and accessory compatibility is necessary. Excellent communication and interpersonal skills required. The level 4 mechanic is responsible for high end and custom bicycle assemblies, as well as some wheel building, and must have the ability to perform intake duties and write repair estimates for customers if needed.  Level 4 mechanics are expected to participate in training of level 1-3 mechanics, and attend training sessions to advance their own skill level.

Job Responsibilities:

  • New bicycle assembly (high end and custom builds)
  • Perform level 1-3 tune ups/overhauls
  • Wheel builds (not pro-builds)
  • Hydraulic brake bleeds and rebuilds
  • Suspension set up, basic service
  • Bearing overhauls
  • Internal hub rebuilds
  • Quality Control on assemblies and repairs
  • Service Writing when necessary
  • Attend regular training sessions to advance skill level
  • Stock tools, supplies and parts as required, shop cleaning and organizing
  • Other duties as assigned

Job Qualifications:

  • Excellent bicycle and accessory product knowledge
  • Good understanding of compatibility between frames, components, and accessories
  • Ability to perform advanced overhauls, including internally geared hubs
  • Experience with recumbents an asset
  • Excellent customer service skills, ability to communicate technical information in an easy to understand and non-judgemental manner
  • Understanding of how component wear and design effects bicycle performance
  • Experience with frame prep. and bicycle specific cutting tools (chasing/facing)
  • Ability to write repair estimates for customers
  • 4+ years professional bicycle repair experience (or 3 years with bicycle repair certification)
  • Professionalism, enthusiasm, and willingness to learn
  • Ability to accept and give constructive feedback
  • Team working and interpersonal skills
  • Positive attitude
  • Organizational, mechanical and problem solving skills
  • Excellent verbal and written communication skills in English
  • Excellent Computer use skills required
  • Certification in bicycle repair by a recognized institute an asset, not required
  • Ability to lift up to 50lbs 

SERVICE WRITER/MECHANIC LEVEL 4

Overview of Job: The service writer sells repairs first and foremost.  This position requires a unique mechanic who is able to perform high level repairs and has exceptional customer service skills. The service writer is responsible for taking bikes in for repair, writing repair estimates and communicating service recommendations to the customer, scheduling of approved work to be completed, and delegating repair work to mechanics. The service writer has the same qualifications as a level 4 mechanic with a strong background in customer service, and excellent organizational skills.

Job Responsibilities:

  • Create accurate and complete repair estimates for customers
  • Make routine inspections of every bike for key problems that make the bike unsafe
  • Schedule repair work to be completed and communicate timeline to customers
  • Monitor parts inventory and supplies in intake area
  • Liaise effectively between departments as necessary
  • Delegate work to mechanics
  • Other duties as assigned
  • Perform level 1-4 repairs
  • Assist level 1-4  mechanics with repairs
  • Quality Control on assemblies and repairs
  • Attend regular training sessions to advance skill level
  • Stock tools, supplies and parts as required, shop cleaning and organizing
  • Other duties as assigned

Job Qualifications:

  • Excellent customer service skills, ability to communicate technical information in an easy to understand and non-judgemental manner
  • Excellent bicycle and accessory product knowledge
  • Good understanding of compatibility between frames, components, and accessories
  • Ability to perform level 1-4 mechanic duties
  • 4+ years professional bicycle repair experience (or 3 years with bicycle repair certification)
  • Experience in front line customer service role     
  • Professionalism, enthusiasm, and willingness to learn
  • Ability to accept and give constructive feedback
  • Team working and interpersonal skills
  • Positive attitude
  • Organizational, mechanical and problem solving skills
  • Excellent verbal and written communication skills in English
  • Excellent Computer use skills required
  • Certification in bicycle repair by a recognized institute an asset, not required
  • Ability to lift up to 50lbs

WHEELBUILDER

Overview of Job:  This position is ideal for an individual with some mechanical experience(bicycle-related) and prior bicycle wheel-building experience. 

Accountability: This position is accountable to the Co-op and reports to the Service Lead and Mechanic Lead.  Regular liaison and supervision to establish personal and role related planning, review and goal setting is expected. The position may also receive support and direction from the Service Lead, and Mechanic Lead..

Job Responsibilities:

  • Build all types of bicycle wheels required of the Service Department
  • Keep a daily record of builds, including spoke tension sheets for “Pro” builds
  • Wheel hub bearing adjustments
  • Cassette, rim tape/strip, and tire/tube installation when required.
  • To perform wheel builds according to shop standards of quality
  • To perform wheel builds within established time limits
  • Stock tools, supplies and parts as required
  • Maintain a clean work station throughout the day, empty bins and sweep floor at end of shift
  • Update work orders in MerchantOS according to shop standards
  • Maintain clear communication with Mechanic Lead, Service Writer, Service Lead and Customer as required by the job at hand
  • Other duties as assigned.

Generic responsibilities:

  • Understands and upholds the Co-op values and principles
  • Supports as required: positive customer relations, stocking, general shop      maintenance
  • Adheres to Co-op policies and procedures
  • Liaises and communicates effectively with employees within a collaborative work ethic
  • Active participation in staff and department meetings
  • Conscientious and upholds workplace safety procedures

Job Qualifications:

  • High School and/or Postsecondary an Asset
  • Strong bicycle and accessory product knowledge
  • Good verbal communication skills in English; literate
  • An ability to perform basic wheel builds, adjustments and wheel-related installations according to Urbane’s service standards
  • Demonstrable teachability
  • Bicycle Mechanic or wheel-building certification at UBI, Winterbourne Bicycle Institute or Barnett’s an asset; not required
  • Computer use skills

Generic Qualifications:

  • Timely, conscientious fulfillment of responsibilities
  • Capacity to self-manage time, tasks and balance priorities
  • Capacity to work well with others within a hectic work environment
  • Mature judgment working within a team
  • Computer skills, including e-mail, word processing, data entry

SALES DEPARTMENT

SALES ASSOCIATE LEVEL 1

Overwiev of Job: This position is responsible for excellent customer service, generating sales, merchandising, and safeguarding the Co-op’s merchandise. It plays an integral role upholding the Co-op’s high standards. It impacts customer satisfaction, the Co-op’s reputation in the marketplace and profitability. The sales associate job is broken down into three levels, and the cashier job into two levels. To the best of their ability, employees are expected to advance to higher levels at a reasonable pace. There are different compensation ranges for higher level positions.

Accountability: This position is accountable to the Co-op and reports to the Sales Lead(s) and Admin Lead(s). Regular liaison and collaboration is required with other Sales team members in parts, sales, and cashier roles.

Job responsibilities:

  • Excellent customer service
  • Assist customers in selecting bikes and accessories
  • Merchandising, floor moves
  • Restocking and organizing merchandise
  • Answer the phone, direct phone calls
  • Use MerchantOS POS as required

Job Qualifications:

  • Physical stamina to stand long periods, move merchandise etc.
  • Some High School; graduation not required
  • Bicycle and accessory product knowledge
  • Excellent customer service skills
  • Self-initiative and eagerness to learn
  • Good verbal and written communication skills in English; literate
  • Bicycle shop experience an asset; not required
  • Strong collaborative work ethic
 
  • General information

  • A: 280 College Street
  • Toronto, Ontario
  • Canada, M5TIR9
  • T: 416.979.9733
  • E: ucycle@ucycle.com